All orders are shipped via trusted logistics partners and delivered by Royal Mail or one of their local delivery affiliates. Royal Mail is the United Kingdom’s most established and widely used postal service, known for secure and reliable deliveries.
You will receive a tracking number by email as soon as your order is dispatched. This allows you to follow your parcel every step of the way, from our international warehouse to your front door.
Please note: As we ship directly from our international supplier, initial tracking may be handled by a global carrier before the parcel is handed over to Royal Mail for final delivery in the UK.
To give you the best possible shopping experience, we offer the following shipping options:
- Free Shipping: On all orders above a specific value (automatically applied at checkout).
- Insured / Priority Shipping: For faster dispatch and added protection, you can select insured shipping at checkout for a small additional fee.
- Real-Time Tracking: All parcels include tracking so you can follow your order from dispatch to delivery.
- Secure Packaging: We take extra care to ensure all products are packaged securely to avoid damage during transit.
We currently ship across the United Kingdom, including England, Wales, Scotland, and Northern Ireland. We are also in the process of expanding into other markets, such as Ireland and mainland Europe.
- Delivery to remote or rural areas may take longer than average.
- If your order contains multiple items, they may be shipped separately to ensure faster delivery.
- If you have not received your order after 15 business days, please contact our support team so we can investigate with the shipping provider.
Your satisfaction is our top priority. If you have any questions or concerns about your order, delivery status, or shipping options, don’t hesitate to reach out to our friendly support team.
📧 Email: support@thornandtailor.com
📦 Order tracking: Included in your shipping confirmation
⏱️ Response time: Within 24 hours (on business days)
At Thorn & Tailor, we truly appreciate your trust and support. We are committed to delivering not just beautiful products, but also a reliable and transparent shopping experience.
