At Thorn & Tailor, we ship our products directly from our supplier, which helps us keep prices affordable while maintaining quality. However, this also means that our delivery times are slightly longer than you may be used to from local UK shops.
Our average delivery time is 5 to 12 business days (Monday to Friday, excluding public holidays).
We kindly ask for your patience while your order makes its way to you.
Due to high demand, your order may occasionally take a few extra days to arrive.
If the estimated delivery window has passed and you still haven’t received your parcel, please don’t worry. Just send us an email at support@thornandtailor.com with your name and order number, and our team will investigate the status of your shipment and provide you with an update as soon as possible.
To start a return or exchange, simply email us at support@thornandtailor.com and include the following:
- Your full name
- Your order number (e.g., #0000)
- The reason for the return or exchange
Once we’ve received your request and it meets the return criteria, we’ll provide you with the return address and instructions. You can use any courier of your choice to send the item back.
⚠️ Please do not return any item without contacting us first. We do not accept unsolicited returns.
Return shipping costs are the responsibility of the customer. The cost will depend on the courier you choose. We recommend checking the courier’s website for exact rates before sending your return.
You can return your product within 14 days of receiving it. The following conditions apply:
- The return period must still be valid (within 14 days of delivery).
- The product must be unused, in its original packaging, with all original tags or labels still attached.
- The product must be in resellable condition (clean, undamaged, and complete).
If these criteria are not met, we may not be able to process your return.
We offer a range of secure payment options for your convenience, including:
- Visa / Mastercard / American Express
- PayPal
All transactions are processed via secure and encrypted payment gateways, ensuring your data remains safe and protected at all times.
You should receive a confirmation email shortly after placing your order.
If you haven’t received anything within an hour:
- Please check your spam or promotions folder
- If it’s still missing, email us at support@thornandtailor.com with your full name and the email address used at checkout, and we’ll be happy to resend it.
Yes – if your order hasn’t been processed or shipped yet.
To request a cancellation, please email us as soon as possible at support@thornandtailor.com, and include:
- Your full name
- Your order number (e.g., #0000)
- The reason for the cancellation (optional but appreciated)
If your order has already been shipped, we’ll help you through our standard return process instead.
